Information Technology Officer (Infrastructure) will be mainly responsible for:
(a) managing infrastructure including Microsoft platforms, databases, web platforms, virtualisation, containerisation, Linux systems, Storage Area Networks (SAN)/ Network Attached Storage (NAS), email systems, and other common applications;
(b) providing helpdesk and hotline support ensuring reliable in-house IT services for end users;
(c) delivering technical advices to support evolving business requirements and operational needs;
(d) engaging and collaborating with stakeholders to align IT solutions with the business objectives; and
(e) performing technical and administrative duties as assigned by management.

(a) Candidates [See Note 1] should have –
(i) a bachelor’s degree in Computer Science, Information Technology (IT) or related discipline from a university in Hong Kong, or equivalent;
(ii) met the language proficiency requirements of ‘Level 2’ [See Note (2)] or above in Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or the Hong Kong Certificate of Education Examination (HKCEE), or equivalent;
(iii) at least four (4) years relevant post-qualification full-time IT working experience, of which one (1) year must be in a similar post and in a comparable capacity; and
(iv) at least three (3) years’ full-time aggregate experience in two (2) or more of the following areas:
1. Virtualisation – e.g. VMware environment with High Availability, Microsoft Hyper-V;
2. Containerisation – e.g. Red Hat OpenShift Container Platform;
3. Microsoft Windows Server – e.g. Active Directory (AD), Group Policy, File Server clusters, Windows Server Update Services (WSUS);
4. Linux Operating Systems – e.g. Red Hat Enterprise Linux, CentOS, Ubuntu;
5. Database Systems – e.g. MySQL, MariaDB, MongoDB; and
6. Helpdesk Support – including call management in busy, large-scale organisations (e.g. providing hotline support for desktop PCs, laptops, iPhones, printers, IP networks, file servers, email systems serving more than 200 staff members).

(b) Candidates should be customer-oriented and able to perform under pressure, willing to work after office hours and occasionally working on an on-call basis as required.

(c) Preference will be given to candidates who have experience in using the following technologies/ products:
(i) Web Application Servers – e.g. Apache Tomcat;
(ii) Web Servers – e.g. Microsoft Internet Information Services (IIS), Apache HTTP Server, NGINX (including reverse proxy configuration);
(iii) IP Telephony Systems; and
(iv) Distributed File/ Storage Systems – e.g. Ceph.

(d) Preference will be given to candidates who are holders of the following certificates or equivalent:
(i) VMware Certified Professional – VMware vSphere/Cloud Foundation Administrator;
(ii) Red Hat Certified Specialist in OpenShift Administration;
(iii) Red Hat Certified System Administration (RHCSA);
(iv) Windows Server Administrator Associate;
(v) MySQL 8.0 Database Administrator;
(vi) MariaDB Certified Database Administrator Associate; and
(vii) Mongo Certified Associate Database Administrator.

Successful candidates will be appointed on two-year non-civil service contract (NCSC) terms. Further renewal of contract will be subject to the candidate’s performance and service needs.

(a) A gratuity may be granted if the contract is satisfactorily completed with consistently high standard of performance and conduct. Such gratuity, plus any contribution made by the Government to a Mandatory Provident Fund (MPF) Scheme in respect of the appointee as required by the MPF Schemes Ordinance, will add up to 15% of the total basic salary drawn during the contract period.
(b) Rest days, statutory holidays, annual leave, maternity leave, paternity leave and sickness allowance, where appropriate, will be granted in line with the provisions of the Employment Ordinance.

Applicants must apply online through the G.F. 340 Online Application System of the Civil Service Bureau (https://www.csb.gov.hk). Applications which are incomplete or submitted in person, by post, by fax or by e-mail will not be accepted.

Applicants are required to send (i) results of HKDSEE/HKCEE or equivalent examinations and qualification [See Note (2)]; (ii) official transcripts and certificates of academic and professional qualifications obtained from institutions; and (iii) proof of current and previous employment record through email to recruit-ncsc@ofca.gov.hk by the application deadline. The on-line application number should be quoted on the copies of supporting documents or quoted in the e-mail sent. Applicants should also provide a detailed account of their relevant experience in a prescribed Supplementary Information Sheet which can be downloaded from the OFCA webpage at https://www.ofca.gov.hk/en/about_us/career_ofca/job/index.html. Academic certificates and employment proofs which are incomplete or submitted in person, by post or by fax will not be accepted.

As invitations and notifications will be issued via e-mail, applicants should provide an accurate e-mail address. Applicants are responsible for checking their e-mails to ensure that invitations and notifications will be duly received. Candidates who are selected for written test and/or selection interview will normally receive an invitation by email in about six to eight weeks from the closing date for application. Those who are not invited for written test and/or selection interview may assume that their applications are unsuccessful.

(a) Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise;
(b) As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment. The vacancy advertised is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race;
(c) Non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service. Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service;
(d) The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made;
(e) Where a large number of candidates meet the specified entry requirements, OFCA may devise shortlisting criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to attend written test and/or selection interview;
(f) It is Government policy to place people with disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to attend the written test and/or selection interview without being subject to any additional shortlisting criteria. Applicants who have declared disabilities found suitable for appointment may be given an appropriate degree of preference over other applicants whose suitability for appointment is considered comparable to that of the former. The Government policy and other related measures on employment of persons with disabilities are set out in the booklet “Employ People Based on Their Abilities – Application for Government Jobs by Persons with Disabilities” which is available for reference on the Civil Service Bureau's website at https://www.csb.gov.hk under “Administration of the Civil Service – Appointments”; and
(g) Holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications. They should submit copies of their official transcripts and certificates on or before the application deadline by email to recruit-ncsc@ofca.gov.hk.